FREQUENTLY ASKED QUESTIONS
- How soon will I receive my photos?
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Real estate shoots have a typical turn-around time of 24 hours from photoshoot start time. You'll receive an email with a link to download your images in both HR (High Resolution for print) and MLS (smaller photos sized to MA MLS standards) formats. Design, food and product shoots typically take longer to edit and deliver. Please refer to your contract for delivery date information.
- Do you have a cancellation policy?
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Yes! Shoots must be cancelled within 24 hours of the scheduled shoot time. Cancellations received after that time period may result in cancellation fees. Please refer to our Terms of Service for more information.
- Can I share these images with the homeowner? Stager? Builder? Architect?
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No. All images are licensed to the listing agent for the purpose of marketing the property for sale, for as long as you have the listing. Agents may not transfer, assign or sub-license rights to use the photos to anyone without the written permission of the copyright holder, Blu Lemonade Photography LLC. See our Terms of Service for more information. Additional licensing options are available; please contact our office for more information on licensing opportunities.
- Is your drone pilot licensed and insured?
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Yes! The FAA requires that all commercial drone pilots are licensed and certified under Part 107. All airspace is cleared in advance for flights and drone operations are liability insured. Please be sure to book your aerial photography in advance so that airspace clearance can be obtained.
- What is your Covid-19 policy?
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In an effort to reduce Covid-19 exposure, we ask that homeowners vacate the home during the shoot and only the agent be present. *Please do not schedule agency walk-throughs during our shoot.* In certain circumstances (children virtual learning, etc) we can discuss options to make it work for your client while maintaining safety. Masks must be worn at all times. Photographer will be unable to assist in moving furniture or staging. Please refer to our Client Prep List for more information.
- Do you charge travel fees?
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Blu Lemonade Photography's service area is primarily the South Shore - from Milton to some parts of Plymouth - along Route 3 South. Areas outside of this perimeter may be subject to a travel fee. Please inquire for further information.